Group Class Terms and Conditions

COVID POLICY - TIER 4 or LOCKDOWN

Classes will be conducted ONLINE ONLY

• You will be sent links to join class via Zoom upon registration of your puppy on the course.

  REQUIREMENTS and ETIQUETTE

• You must have working webcamera and microphone to participate in class

• It is preferable that you position the camera so that I can see you and your puppy. It is best to work with your puppy on the floor in a comfortable space with either a vet bed/rug, carpet or non-slip matting.

• It is often best to mute yourself during demonstrations to be sure everyone gets the best viewing experience…..I know you know this already :)

• The lesson waiting room will be online 5 mins before your start time so please sign in in advance for a prompt start.

  WHAT TO PREPARE

• Please have LOTS of treats (honestly, more than you think you’ll need) pre-cut up nice and small. It’s best to have a variety of treats from fairly low-value (normal food or plain biscuity things) to some more interesting things like cheese, sausage, cooked chicken or real meat treats.

• Make sure your camera is set up and you have some space to work with your puppy.

• Make sure your puppy has access to water - puppy school can be thirsty work!

• You will be sent an email of any specific bits of equipment you might need each week so please check these before each class starts.

• Some of you may find that your puppy is more responsive if they have not had their regular dinner - I would recommend postponing dinner until after class and significantly reducing the quantity to account for calories consumed during class.
  

  Please scroll down for our PRIVACY and MARKETING POLICIES, DISCLAIMERS AND REFUND INFORMATION

COVID POLICY - Tier 3 and below

To ensure client and staff safety and in accordance with Government and Kennel Club guidelines we have put in place the following protocols. By registering for classes you agree to abide by these.

• Currently, two humans per puppy may attend classes - you may take it in turns if more than two of you would like to attend. This is subject to change week to week depending on prevailing government guidelines.

• Humans must wear masks for the duration of class and observe social distancing (2m).

• Humans should be responsible for bringing all their toys and treats for their puppies at each session.

• Hand-sanitiser is provided - please use it on arrival to class.

• Cleaned and sterilised food toys and tug toys may be distributed to puppies at class - please deposit these in the ‘Used toys’ box so they can be deep cleaned or quarantined by Landela Dogs.

• There will be a ‘cleaning station’ in the hall for you to clean accidents immediately - please also notify a trainer so we can ensure extra cleaning after class.

• Please learn to recognise the signs that your puppy may need to toilet and take them outside immeditately. We will help you catch up if you miss anything! You may bring puppy pads if you are using them.

• Please remain in your individual zones and keep your puppy with you unless instructed otherwise.

• A trainer may want to work with your dog for demonstration or to help you - we will use hand sanitiser, a different lead and minimise contact but please let us know if you would prefer us not to do this.

Training & Handling Methods

WHat to bring

Puppies: For each class we ask that you bring

• a small comfortable dog bed or blanket for your puppy to settle on,

• a water bowl (there is water available at the venue),

• a toy that doesn’t make noise (so as not to distract or over excite other puppies),

• some tasty, soft treats and an easy access treat holder/pouch. We recommend treats such as Nature’s Menu 95% meat treats, MeatLove Meat & TrEAT, or small chopped up pieces of chicken or turkey. We ask for small, wet treats rather than dry or biscuity ones as they disappear quickly with minimal chewing (so your pup is ready for the next one!) and will make your dogs less thirsty. We will provide a small amount of treats just in case and puzzle chew toys for puppies to settle with between training sessions.

Adult dogs: Please bring an appropriate fixed length lead and collar and/or harness, wet treats (as above for puppies) and a treat pouch for immediate distribution.

Please note: Retractable leads are not suitable to an indoor training environment and a longer standard lead (1.5-2m) will be useful when working with distance.

Class environment

Some dogs are not suited to a class environment due to fear, anxiety, over arousal etc.

Dogs that are known to be reactive to other dogs and/or people will not be best suited to a class environment, and we can explore other options in this situation. If a dog is deemed to be too anxious or stressed by a member of Landela Dogs during a class, we will do our best to help the situation and find an appropriate solution via one-to-one training until they are ready to rejoin.

In the unlikely event that your puppy is not coping with the class environment then you may be asked not to continue with the current course. Alternative training solutions will be discussed. If you are unsure how your dog will react in a class environment, please do get in touch before booking so we can discuss further, and read our refund policy.

On arrival at class

• Please ensure you have walked your pup for around 10 mins to reduce the risk of accidents.

• On arrival we ask that guardians do not allow puppies to greet and play with other puppies before the start of class. We want to set your puppy up for success by not letting them get over excited prior to class. This will enable them to focus on learning and settling in between training sessions. During the course we will work on positive and polite meetings between puppies.

• Please be careful not to let a puppy stray up to another puppy, especially near their bed or toys.

• We ask that happy adult dogs who are able to greet and sniff politely while awaiting entrance to class are allowed to do so with the clear consent of other guardians and their dogs but please refrain from allowing over excitement or play, so you can keep your dog’s focus when in class. Communicate clearly with each other and respect others’ space. As above with puppies, when in class please do not allow your dog to approach others.

Safety

Any instances of accident or injury must be reported at the time they occur. It is the guardian’s responsibility to ensure the safety of others (animals and humans) with regard to your dog’s behaviour at all times. Extendable (flexi) leads are not permitted in training sessions in order to avoid injury. We advise that you bring your puppy in a suitable harness or collar and long (6 ft) lead for class. We ask that puppies are kept on lead at all times unless instructed otherwise. If you drop the lead and your puppy runs away, please call out ‘LOOSE DOG’ and someone will assist in getting your puppy back under control. If someone else calls this out, please stay with your puppy in your own station.

Children

*Please note that under current guidelines we cannot accept more than one member of a household per puppy. We apologise for any disappointment.*

Children are welcome to attend training classes, with appropriate adult supervision (16 years and under). Landela Dogs accepts no responsibility for children at training classes, and it is the responsibility of the supervising adult to ensure the children’s safely at all times. We ask that children try hard not to disrupt learning for their puppy and other puppies, and do not wander up to or touch unknown puppies in the class. We reserve the right to request a disruptive child does not attend any future classes. However, we do encourage that all the family get involved with training so we are very happy for children to practice teaching their own puppies. Please bring suitable (not noisy or distracting) toys or colouring-in books to entertain your children, if they require it.

Health and VaccinationS

All dogs and puppies must have had their first set of puppy vaccinations to help prevent potential risk of disease, as well as being treated for internal and external parasites. We do not request that puppies must have had their second vaccinations. We also advise that clients discuss vaccinations with their vet. If your dog is above the age of 20 weeks, we will need proof of initial vaccinations, which can be emailed or brought to the first class to show.

There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys). It is the guardian’s responsibility to ensure their puppy is fully protected against risk of disease.

Please get in touch with us prior to class, if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled and re-arranged (see refund policy below).

If your dog has any known allergies or intolerances to certain foods please make Landela Dogs aware before the start of the training session and provide appropriate, alternative treats for training.

Marketing/Privacy

Photographs are occasionally taken during training sessions. Such photos may be used by Landela Dogs for the purposes of marketing. If you do not wish for your photographs of you or your dog being used please let us know. Any written feedback such as testimonials may be used for marketing purposes. Only your first name and puppy’s name would be used. If you do not wish for your feedback to be used please let us know. Photography or videography is permitted during training sessions but only of your own puppy. It is not permitted to film or photograph other clients (especially children) or the trainers during class.

Disclaimer

Landela Dogs makes every effort to ensure the safety of both guardians and puppies in our classes. By making a booking with Landela Dogs you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Landela Dogs for all personal injury and damage to property while attending training sessions. You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your puppy attending such classes. You also agree to make any person who accompanies you to the session(s), or who comes in your place, aware that they are there at their own risk. You understand and accept that your puppy (and their behaviour) remains your entire responsibility at all times, whether or not in the presence of a Landela Dogs trainer.

Payment, refunds and cancellation

Payment by bank transfer is required within 48 hours of reserving a place on one of our Landela Dogs training classes. We cannot accept payment via cash for group classes. Once payment is made it is non-refundable. In exceptional circumstances and at the sole discretion of Landela Dogs, credit may be transferred to another suitable class/service if you are unable to attend, and we have another puppy to fill your space. We are unable to offer any refunds for missed classes, but Landela Dogs will endeavour to help you catch up with what you missed during the next class, and you will also receive your class notes via email after the class whether you attended or not.